Alpenglow Sports Shipping and Returns

We are so stoked that you've chosen to shop with us! We know you have many options and are so grateful for your support of small, independent retailers like Alpenglow Sports. We understand that things don't always work out and have crafted our shipping and return policies so that you always get the best product that fits your needs.

Call us for advice

If you have any doubts while shopping online, please call us! We are ready to help you make the best possible decision.

10 day return policy

We are happy to take returns within 10 days of the original purchase, or within 10 days of you receiving your online purchase. We require that products remain unused with tags on. There are no returns on sale items, climbing or mountaineering equipment, and avalanche safety equipment.

Flexible gift return policy

We extend our return window whenever you are gifting items. We will take returns within 10 days of the recipient receiving the gift.

Store credit available

After the 10 day period, we will accept returns for account credit (in-store purchases only) and exchange requests within 30 days of purchase. All products must be unused with original tags attached and in their original packaging, and the original sales receipt is required. 

Returns FAQs

Here are some frequently asked questions so that you can learn everything you need to know about returns at Alpenglow Sports.

Still need help? Email us at

Contact Us

Request an online return

Thanks for requesting a return. We will contact you shortly.

Shipping Policies

Our shipping department has a name, it's "Liz!" Liz works tirelessly to make sure you get your order shipped as quickly as possible. Liz also trains for and runs ultramarathons and some days we have more orders than we can ship. On those days, the shipping department is called, "Molly," or "Max." We even get Brendan involved sometimes... Here's what we can promise to you about shipping your orders:

Free shipping on orders over $100

Okay big spender! Thanks for your incredible support. Your order ships free. Enjoy it! There is a $10 shipping fee on orders under $100.

Orders ship in 3 days or less

This could be one day but we take weekends, too! Three days gives us that glorious weekend break and enough time to ship as soon as we are back in the shop.

Please answer our calls

Sometimes we just wanna chat. Please answer or return our calls if we get in touch to confirm something with your order.

Notified throughout

Expect friendly greetings all the way through. We will send you a shipping confirmation and tracking so that there are no surprises.

Shipping FAQs

Here are some frequently asked questions so that you can learn everything you need to know about shipping at Alpenglow Sports.

Pickup In Store

We are stoked to support pickup in store as the most environmentally-friendly delivery option! Please give us a few hours to prepare your order. There are some instances where a product you ordered is in off-site storage. We will contact you with an estimated arrival time and will notify you when your product is ready for pickup!

Contact Us

Ask us about shipping

Please share your customer and order information and we will be in touch shortly.